Tour From Marrakech (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, and tours. By using our website or booking services with us, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: This includes your name, email address, phone number, postal address, and other contact details when you make a booking or inquiry.
- Financial Data: Payment details required to process transactions (e.g., credit/debit card information), but we do not store this information. It is securely handled by third-party payment processors.
- Booking Information: Details about your booking preferences, chosen tours, and travel arrangements.
- Technical Information: Information collected through cookies and similar technologies, including your IP address, browser type, and usage patterns.
- Communication Data: Information shared through emails, contact forms, or other direct communication channels.
2. How We Use Your Information
We use the information collected for the following purposes:
- Booking & Tour Services: To process your bookings, arrange tours, and provide customer service.
- Communication: To respond to your inquiries, send booking confirmations, provide updates, and offer support.
- Marketing: To send you promotional offers and news, where you have provided consent. You can opt out at any time.
- Website Improvements: To analyze website performance, improve user experience, and enhance our services.
- Legal Obligations: To comply with legal requirements, such as tax regulations or lawful data requests.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual Necessity: To provide you with the services you have requested (e.g., tour bookings).
- Legitimate Interest: For the general improvement of our services and to enhance the user experience.
- Consent: Where required, we will ask for your consent before processing your data (e.g., for marketing purposes).
- Legal Compliance: To meet our legal obligations.
4. Sharing of Information
We may share your information with:
- Service Providers: Third-party service providers involved in fulfilling your travel arrangements (e.g., hotels, transport companies) or payment processing.
- Legal Authorities: Where required by law, we may share information to comply with legal requests or to protect our rights.
- Business Transfers: In the event of a business sale or merger, personal data may be transferred to the new owner.
5. Data Security
We take reasonable precautions to protect your personal information. Our website uses encryption technology (SSL) to secure transactions, and we employ physical and electronic safeguards to prevent unauthorized access. However, please note that no method of online transmission is entirely secure.
6. Your Rights
As a user, you have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You can ask us to correct or update inaccurate or incomplete information.
- Erasure: You have the right to request that we delete your personal data, subject to legal obligations.
- Objection: You can object to the processing of your data for direct marketing purposes.
- Withdrawal of Consent: Where processing is based on your consent, you can withdraw your consent at any time.
To exercise your rights, please contact us at [email protected]
7. Cookies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand user behavior, analyze website traffic, and remember your preferences. You can control your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website. We encourage you to review this page periodically for updates.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
Tour From Marrakech
112 Derb Jamaa, Marrakesh 40000
Email: [email protected]
Phone: +212691963012
